Q: What are the community guidelines at MerchVice?
A: At MerchVice, we value respect, kindness, prompt transactions, cleanliness of items, proof of postage, integrity of platform transactions, and regular communication.
Q: How does the payment process work for sellers?
A: Payments are processed securely through our system. The first transaction may take up to 10 working days, with subsequent payments being faster.
Q: Can I mail my item as soon as the sale is accepted?
A: Yes, once a sale is accepted, you can ship your item immediately as the payment is secured.
Buying and Selling
Q: How do I contact a seller if I haven't heard back?
A: Use our chat system to message the seller. If there's no response, contact our support team for assistance.
Q: What should I do if someone suggests an off-platform transaction?
A: Please report any attempts to transact off-platform. Our platform fee is crucial for maintaining and improving MerchVice.
Q: How do I calculate shipping costs?
A: Consider the size and weight of the parcel and use reliable postal services for accurate shipping costs.
Membership and Fees
Q: Is there a fee to join or list items on MerchVice?
A: Joining and listing on MerchVice is free. We deduct a small fee, 10%, from each sale to support the platform.
Q: How can I take good photos of my items?
A: Clear, bright, and focused photos enhance your listing. Check our guide for photography tips.
Q: What's the best way to price my items?
A: Consider the current retail price, item condition, and similar second-hand prices. Aim for a balance between a fair price and a quick sale.
Q: How do I leave a review after a sale?
A: You can submit a review within 10 days of receiving the sale confirmation email.
Q: What if I receive an item that doesn't match the description?
A: Contact the seller for resolution. If needed, our support team is here to assist.
Q: Are messages on MerchVice private?
A: Yes, all messages are private, but accessible by MerchVice for dispute resolution if required.
Q: What is MerchVice's role in transactions?
A: MerchVice connects buyers and sellers but is not responsible for the items traded. We encourage clear item descriptions and adherence to community standards.
How MerchVice Does Community
Welcome to MerchVice, a vibrant community of music enthusiasts and collectors! Here's how we maintain a positive and respectful environment:
Respect and Kindness:
Treat fellow members as you would like to be treated. Kindness goes a long way!
Prepare Your Items:
Ensure your items are ready for sale. If an item is no longer available, promptly remove the listing.
Accept and process orders swiftly. Aim to send items within 48 hours; a week is the maximum acceptable timeframe.
Cleanliness is Key:
Always send items clean and well-packaged. A personal touch, like a handwritten note, is always appreciated!
Proof of Postage:
Retain your postage proof in case of delivery issues.
Keep all transactions within MerchVice. Off-site dealings are not permitted and may lead to account suspension.
Regularly check and respond to messages to address any buyer queries or concerns.